How to pay
Two ways to pay for your order
Bank transfer in GBP is our recommended payment method and comes with a 5% discount applied automatically at checkout. Card payment is coming soon and will be added as a second option once our merchant account is live.
Available now
Bank transfer (GBP)
Recommended · discount applied automatically
What you do: select “Bank transfer (GBP)” at checkout. You’ll see the IBAN, BIC and the exact reference to use.
What you get:
- 5% off the order — applied at checkout as a “Bank transfer discount” line
- Order is held in On hold status until funds arrive
- We ship the same UK business day funds clear
What it costs you: nothing extra. Your bank may charge a small fee for an international transfer; that is between you and your bank and does not come to us.
Card payment
Coming soon
We’re finalising a merchant account with a payment processor that works with UAE-registered companies in our category. Card and Apple Pay / Google Pay will be added as a second checkout option once underwriting completes.
Until then, bank transfer is the fastest and cheapest way to place an order. You get 5% off, and you don’t wait for us to add another rail.
Placing a bank transfer order
- Add products to the bag as usual and go to checkout.
- Fill in your billing and shipping details.
- Select Bank transfer (GBP) under Payment method.
- You’ll see the 5% discount applied to the order total.
- Place the order. The confirmation page and email will list our IBAN, BIC and the reference to use — your order number.
- Send the transfer from your bank. UK payments (Faster Payments) usually arrive same day; international SWIFT payments typically take 1–2 UK business days.
- Your order stays in On hold until we see funds arrive. Once cleared we mark it Processing and ship the same UK working day.
Why bank transfer, and why the discount
Card processing carries fees of 2–3% plus fixed per-transaction costs, plus reserve holdbacks the acquirer keeps for chargeback risk. Passing those savings back to you through a 5% bank-transfer discount is straightforward.
Bank transfer also has no chargeback mechanism, which matters practically for us in two ways: we pay no card fees, and you can’t chargeback a research-use product you have already received. That’s a legitimate constraint that our category has to live with. The 5% discount is our answer.
If you cannot make a bank transfer, email info@optigenixhealth.com before you place an order and we’ll walk through it with you. Do not place the order and then ask; we would rather hold your order until we have the right rail in place than have you stuck.
Currency and international customers
All prices are quoted in GBP as the primary currency, and displayed in your local currency (via our currency switcher) as a convenience. The final invoice, and the amount you transfer, is always GBP.
If your bank sends in a non-GBP currency, your bank will convert to GBP before it reaches our account. That conversion is set by your bank; we cannot influence it. Send in GBP if you have that option.
Reference: always use your Optigenix order number as the payment reference. If your bank asks for a purpose of payment, use Goods purchase.
What if something goes wrong
Order still on hold after 3 working days. Send us a screenshot of the outgoing transfer to info@optigenixhealth.com with your order number and we’ll trace it with our bank.
Sent the wrong amount, or the wrong reference. Email us immediately with the details. We can still match it as long as we can identify the sender.
Change your mind before it ships. Email us before the order moves to Processing and we’ll cancel and return the funds to the account they came from, minus any bank fees the reversal incurs.
Once an order has shipped, it’s covered by our Returns policy like any other order.
Supplied strictly for laboratory research use. Not for human consumption. Not intended to diagnose, treat, cure or prevent any disease. Purchasers must be 18 or over.